At this year’s ‘Erfolgreiches Contactcenter 2013’ industry event, which takes place on 5th November 2013 at the Congress Park in Hanau, Germany, InVision is once again taking part as an exhibiting solutions provider. Visitors to the InVision stand will find out how contact centres can realise efficiency and cost savings for their staff scheduling, with the help of cloud-based and mobile workforce management solutions.
Undoubtedly, cloud computing and mobility are global trends that, on the one hand, are changing business processes from the start, and on the other hand have a major impact on each individual, as well as on society as a whole. Studies confirm the constantly increasing use of smartphones and mobile web applications and the continued interweaving of professional and private lives, particularly for the so-called ‘Generation Y’. Technological progress, changing user habits and the ‘Digital Natives’ generation have long made their way into the contact centres. Nowadays, customers not only expect a quick and excellent service on the phone – they are also choosing other communication channels such as short messages, e-mails or chats, to contact businesses.
Contact centres increasingly rely on cloud-based and mobile technologies, not only to meet customers‘ service expectations but also to retain valuable employees in the field of workforce management. At the ‘Erfolgreiches Contactcenter 2013’ industry event, InVision presents its injixo brand, which provides a series of cloud products that enable contact centre managers and planners to forecast, schedule and evaluate their staffing requirements as efficiently as possible, particularly by involving their agents in the planning process. The focus is primarily on the inclusion of the agents’ availabilities and shift requests, the deployment of a shift exchange and an agent portal that is tailored to mobile use with smartphones or tablet computers.
Visit InVision at the German industry event ‘Erfolgreiches Contactcenter 2013’:
At this year’s Call Centre & Customer Management Expo, taking place on Wednesday and Thursday, 2nd and 3rd October 2013, in National Hall, London Olympia, injixo (stand H60) will present the latest developments to the injixo WFM cloud solution, as well as the fully reissued e-learning programme of The Call Center School. Like injixo, The Call Center School is a brand of InVision, a world leader in contact centre workforce management (WFM) solutions.
Visitors to Call Centre Expo 2013 can see a live demonstration of injixo WFM on stand H60 – including a number of innovative new features such as the fully automatic forecast functionality as well as the new smartphone- and tablet-friendly agent portal. With the injixo WFM cloud offering, InVision enables companies to use its multi award-winning workforce management solution for a simple, all-inclusive monthly subscription of £/€9 per user, plus a nominal setup and training fee. There is no need for capital investment in software or hardware and there is no need for heavy IT implementation projects. As released, updates are instantly available with zero effort on the customer’s part. injixo WFM includes industry-leading provisions for data security and high uptime is guaranteed. Companies only need a web browser to access a ‘tier one’ WFM solution at low cost and zero risk. All visitors are invited to enter the free injixo prize draw at stand H60 to win an Apple iPad and free implementation of injixo WFM.
In addition, injixo will showcase the extensively updated release of The Call Center School’s e-learning programme. At the injixo stand, visitors will have the opportunity to take a look at the advanced e-learning courses covering Frontline Fundamentals, Supervision, Operations, Quality Assurance, Sales, Surveying and Workforce Management. The Call Center School’s learning offerings are the market-leading training materials in the US, and at present, the entire e-learning curriculum comprises more than 75 hours of training that is provided in more than 150 modules. Using this comprehensive and currently unrivalled educational portfolio, contact centres can obtain a complete advanced training programme from a single source. The cutting-edge training has been fully revised both in content and technology, and the modules now offer interactive control and learning elements that increase motivation and make learning fun. Visitors of stand H60 can enter the free prize draw to win an e-learning course of their choice and a free copy of The Call Center’s School e-book “The Power of One”.
Visit injixo at Call Centre & Customer Management Expo 2013:
On Thursday, 19th September 2013 at 1 pm GMT, injixo will present “Creative Scheduling Strategies” in a free webinar on callcentrehelper.com. Participants in this interactive online session will learn about the common scheduling challenges and problems contact centres face. They will also compare some traditional techniques of effective scheduling that match up the contact centre’s workforce to the workload, with creative strategies to find the right balance between efficient schedules, service requirements and staff preferences.
Scheduling is the art and science of getting just the right number of people in their seats at precisely the right times to handle the workload. Too many agents at one time of day means that contact centres are paying needless money for staff when they are not needed. Then at peak times, when there are not nearly enough people to go around, service level suffers and customers are facing a never-ending queue of calls. Additional factors also need to be included that makes scheduling even more complex: flexible shifts, part time and full time staffing, home working, dealing with holidays, banked hours, skill-based scheduling, extended hours of operation, or the need to cover e-mails, web chats and social media interactions in addition to calls.
In this webinar, the panellists Jonty Pearce, editor at Call Centre Helper, Penny Reynolds from The Call Center School, and Chris Dealy from injixo, will discuss the most common problems call centers face with the delicate balance between service and efficiency. They will look at different scheduling strategies and explore how they work, and offer practical tips on getting that “just right” set of schedules in place. As this is an interactive webinar the audience will also be able to participate in the discussion, find out which strategy could be best for their own business, share tips, post questions and comments in a live web chat and vote in polls.
To sign up for the free “Creative Scheduling Strategies” webinar please register here: Free Webinar@callcentrehelper.com.
According to preliminary results, InVision AG (ISIN: DE0005859698) increased its EBIT (Earnings Before Interest and Taxes) by approximately 220 percent, to approximately EUR 0.5 million in the first half of 2013. In the first half of the previous year the EBIT equalled EUR 0.17 million.
The Company achieved total revenues of approximately EUR 6.4 million, which represents a decrease of approximately 5 percent compared to the same period of the previous year (6M 2012: EUR 6.8 million). This decline is mainly attributable to the downturn of licence revenues of approximately EUR 0.8 million and this is due to the transformation of the Company’s business model that was finalised last year. Services revenues were at approximately EUR 1.2 million in the first half of the year (6M 2012: EUR 1.3 million), whereas revenues from Software and Subscriptions totalled approximately EUR 5.2 million (6M 2012: EUR 5.5 million).
Since the end of the last financial year, liquid funds rose by approximately 60 percent to approximately EUR 4 million (31st December 2012: EUR 2.5 million). Additionally, the Company invested approximately EUR 0.2 million in the buyback of treasury shares in the second quarter of 2013.
The Company continues to record sustained high demand for cloud-based services and therefore expects rising subscription revenues to continue for the second half of this year. Concurrently, the annual cost base has been reduced to approximately EUR 11 million; therefore a further increase in profitability is expected.
InVision AG will provide a definitive earnings forecast with its complete financial report for the first half of 2013. This report will be available for download on this website, in the section 'Financial Reports'.
Today, the Executive Board of InVision AG (ISIN: DE0005859698) decided, with the approval of the Supervisory Board, to buy back up to 50,000 of the company’s own shares on the stock exchange (corresponding to 2.24 percent of the share capital), at a maximum price of EUR 25 per share, starting from 30th May 2013. The share buyback is based on the authorisation granted at the Annual General Meeting of 24th August 2010 to acquire up to 10 percent of the company's own shares. InVision AG currently holds 43,648 treasury shares. This corresponds to 1.95 percent of the share capital.
The repurchased shares may be used for all purposes permissible under the authority granted at the Annual General Meeting of 24th August 2010, and applicable to the provisions of the stock corporation law. The equivalent value per share (excluding extra acquisition charges) may not be more than 10 percent higher or lower than the stock exchange quotation, which is determined in the opening auction in XETRA trading on the Frankfurt Stock Exchange on the relevant trading day.
The share buyback is to be exercised independently and without the influence of the company by M.M. Warburg & CO Kommanditgesellschaft auf Aktien, Hamburg (Germany), upon application of the safe harbour regulations.
InVision AG regularly provides information on the development of the share buyback programme on this website in the “Investors” section, under “Share Buyback”.