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January 28, 2014

CCW 2014 in Berlin: InVision Introduces New Cloud Products for Efficient Workforce Management

At this year’s European contact centre trade show CCW in Berlin, InVision will present several new innovations for the injixo and The Call Center School brands. As well as a number of new German e-learning courses for call centre agents, the workforce management specialist will premiere three new products of the injixo cloud platform: injixo Forecast, injixo Act and injixo Me.

Automated Forecasting

Everyday, vast amounts of data are being processed in a call centre to be able to forecast the expected workload. In order to obtain accurate forecasting results, which correspond to the actual situation as closely as possible, many individual steps need to be performed. This is usually done manually in most systems. This process requires huge control and processing efforts on the imported data material, and is highly time-consuming and labour-intensive. For planners, the injixo Forecast cloud solution reduces these efforts to a minimum as the system performs these steps automatically. injixo Forecast not only processes historic data but also current, newly generated data that are permanently entered into the system in real time. Deviations from target/actual comparisons, outliers and exceptions are clearly plotted and are directly included in subsequent calculations after being solved. Thus, the system becomes increasingly intelligent and the forecast quality is automatically improved.

Permanent Intraday Management

With injixo Act, InVision introduces an extremely powerful tool for maintaining controlled service levels. The system permanently updates all necessary KPIs and automatically displays a forecast of the expected service level, highlighting potential service quality issues that may arise during the rest of the day. Thus, call centre supervisors can continuously monitor both current and future service levels, and are able to prevent upcoming over- or understaffing situations in advance. As a result, service quality can be constantly maintained at the desired level throughout the day. injixo Act can be used anytime, anywhere - on computers, smartphones or tablet PCs.

Mobile Employee Portal

The new injixo Me employee portal helps agents to organise their shifts and schedules. This innovative cloud application provides all of the functionality necessary for an employee-oriented workforce management, such as shift schedule overviews, selection of preferred working hours, change of shifts, leave management and time recording. Agents can easily access the dashboard which clearly displays all essential information. In addition, all important data can be transferred to local calendar applications such as Outlook or iCal. injixo Me is also available for mobile devices, ensuring that agents can manage their schedules anytime and anywhere.

Have a look at InVision’s trade show innovations live at CCW 2014 and be inspired by the injixo cloud solutions:

  • Where: Hall 4, Stand E4/F3, and at the LiveCallCenter (Design by HCD) in Hall 5, Estrel Convention Center Berlin (Sonnenallee 225, Berlin - Germany)
  • When: 18th - 20th February 2014, 9:00 am - 6:00 pm

All InVision trade show dates at a glance:

  • "Fast, Cost-effective, Mobile and Always Up-to-date: Switch to The Fast Lane with Cloud-based Workforce Management!"
    • Presentation by Andreas Bopp, VP Sales CEE, InVision
    • Tuesday, 18th February 2014, 2:45 - 3:30 pm, at the Exhibition Forum in Hall 4
  • Tele Talk Demo Forum in Hall 2.1: Quality and Workforce Management - injixo WFM
    • Tuesday, 18th February 2014, 1:10 - 2:00 pm
    • Wednesday, 19th February 2014, 12:50 - 1:50 pm
    • Thursday, 20th February 2014, 3:20 - 4:20 pm
  • Teletalk Demo Forum in Hall 2.1: Cloud Services for Contact Centres - injixo
    • Tuesday, 18th February 2014, 4:10 - 5:00 pm
    • Wednesday, 19th February 2014, 10:00 - 10:50 am
    • Thursday, 20th February 2014, 12:40 - 1:30 pm

January 23, 2014

InVision AG Refocuses Its Services Business in the U.S.

With the start of the current financial year, InVision AG (ISIN: DE0005859698) has reorganised the services business of its subsidiary injixo Inc. in the United States. 

The premium educational content known under the brand “The Call Center School”, which is tailored to the training requirements of contact centre employees and executives, will now be exclusively offered with a radically simplified and extremely attractive pricing model based on annual subscriptions. Previous services such as classroom training, webinars and the project business are no longer available. Further information on The Call Center School’s offering can be found on the enhanced and relaunched website at www.thecallcenterschool.com

The previous strategic consulting business known under the brand “Core Practice” has been sold to the local management of Core Practice, in the course of a management buyout. The business will be continued in the form of an independent company. The parties involved have agreed not to disclose the purchase price. 

Due to this reorganisation, InVision expects to achieve an improved EBIT margin across the Group in the current financial year. As a result of the actions taken, the annualised cost base for 2014 will be reduced to EUR 9.5 - 10 million. Thus, the Company can continue to focus exclusively on highly scalable and fast-growing revenues generated with cloud offers. 

January 15, 2014

InVision AG Expands Share Buyback Programme to a Total of 75,000 Treasury Shares

AD-HOC NOTICE ACCORDING TO § 15 WpHG 

Today, the Executive Board of InVision AG (ISIN: DE0005859698), with the approval of the Supervisory Board, has decided to extend the share buyback programme determined on 29th May 2013. In the course of this expansion, the previous limit of the buyback of up to 50,000 of the company’s own shares on the stock exchange (corresponding to 2.24 percent of the share capital) has been extended by 25,000 shares to a total of 75,000 shares (corresponding to 3.36 percent of the share capital). All other parameters of the share buyback programme decided on 29th May 2013, and subsequently extended on 6th December 2013, remain unchanged (see also the Company’s Ad-hoc Notices of 29th May 2013 and 6th December 2013). 

The share buyback is based on the authorisation granted at the Annual General Meeting of 24th August 2010 to acquire up to 10 percent of the company's own shares. As of the share buyback programme’s start on 30th May 2013, InVision AG held 43,648 treasury shares (corresponding to 1.95 percent of the share capital) and has acquired a total of 46,832 own shares (corresponding to 2.1 percent of the share capital) for a total value of EUR 945,264.99 until 14th January 2014. 

Currently, the Company holds 90,480 treasury shares. This corresponds to 4.05 percent of the share capital. 

InVision AG continues to regularly provide information on the development of the share buyback programme on the company's website at http://www.invision.de/investors/share_buyback.

January 14, 2014

“7 Strategies to Improve Adherence and Attendance” – injixo Offers Free Contact Centre Webinar

On Thursday, 30th January 2014 at 1 pm GMT, injixo will present the free webinar “Seven Strategies to Improve Adherence and Attendance” on callcentrehelper.com. Participants in this interactive online session will learn how to deploy a focused seven-step programme to improve attendance and schedule adherence in a call centre - from the very first definition of what the adherence problems actually are, and what impact that lack of schedule adherence has on the call centre, to addressing and managing those problems to improve efficiency, and the tools that can be used to support and achieve defined adherence goals.

One of the toughest jobs related to workforce management may not be the intricate calculations of forecasting, or the numerous iterations to determine the best schedule combination. The hardest part may occur after the schedules are in place, i.e. simply ensuring there are frontline staff available when and where they are required. Some contact centres are much more successful than others at this attendance and adherence dilemma. So how do you get staff to show up for work on Mondays and stick to their planned break times? In this session, the panellists Jonty Pearce, editor at Call Centre Helper; Penny Reynolds from The Call Center School, and Chris Dealy and Dean Couchman, both from injixo, will explain how to quantify the service and cost implications of missing staff. They will identify options for setting adherence performance goals and ways to communicate and sell those goals to staff. As this is an interactive webinar, the audience will also be able to participate in the discussion, share tips, post questions and comments in a live web chat and vote in polls.

To sign up for the free “Seven Strategies to Improve Adherence and Attendance” webinar please register here: Free Webinar@callcentrehelper.com.


December 06, 2013

InVision AG Extends Share Buyback Programme: Purchase Price Increased to EUR 30.00

AD-HOC NOTICE ACCORDING TO § 15 WpHG

Today, the Executive Board of InVision AG (ISIN: DE0005859698), with the approval of the Supervisory Board, has decided to extend the share buyback programme determined on 29th May 2013. In the course of this expansion the previous purchase price per share, up to a maximum of EUR 25.00, will be raised to EUR 30.00 with immediate effect. The limit of the buyback of up to 50,000 of the company’s own shares on the stock exchange (corresponding to 2.24 percent of the share capital), as well as all other parameters of the share buyback programme decided on 29th May 2013, remain unchanged (see also the Company’s Ad-hoc Notice of 29th May 2013).

The share buyback is based on the authorisation granted at the Annual General Meeting of 24th August 2010 to acquire up to 10 percent of the company's own shares. As of the share buyback programme’s start on 30th May 2013, InVision AG held 43,648 treasury shares (corresponding to 1.95 percent of the share capital) and has acquired a total of 38,895 own shares (corresponding to 1.74 percent of the share capital) for a total value of EUR 730,569.97 until 5th December 2013.

Currently, the Company holds 82,543 treasury shares. This corresponds to 3.69 percent of the share capital.

InVision AG continues to regularly provide information on the development of the share buyback programme on the company's website at www.invision.de/investors/share_buyback.

November 19, 2013

Warburg Research Renewed its Price Upgrade for InVision AG from EUR 29.00 to EUR 36.00

Felix Ellmann, analyst at Warburg Research, has upgraded the target share price of InVision AG (ISIN: DE0005859698) from EUR 29.00 to EUR 36.00. The “Buy” rating remains unchanged. Almost four weeks ago, Warburg Research raised its target price for InVision shares from EUR 25.00 to EUR 29.00. On 11th November 2013, InVision AG presented the final results for the first nine months of 2013 at its annual Analyst and Investor Conference held at the German Equity Forum in Frankfurt, Germany. There, the Company also provided insights into its business development. On this basis, Felix Ellmann sees new prospects for revenues and earnings.

In his research report, published on 15th November 2013, Ellmann explains that he has again raised his forecasts based on expectations of higher growth in SaaS/Cloud revenues in 2014. At the same time, Ellmann expects stagnation in the cost base, which leads to an overall increase in the earnings forecasts amid increased visibility.

Ellmann’s revenue estimates to date forecast only moderate revenue growth. A slight decline in the existing license and service business was assumed, with SaaS/Cloud solutions more than compensating for this development but on a moderate level. From today’s perspective, greater revenue growth seems realistic, according to Ellmann, as existing business performance is more stable and the Company expects growth rates in the SaaS/Cloud area that are in the upper double-digit to low triple-digit percentage area. Until now, Warburg Research anticipated a growth rate of 60-70 percent. In particular, this shows that the new business model is gaining a foothold, says Ellmann, and thus, the revenue share of the dynamically growing SaaS/Cloud area could already amount to more than 10 percent in 2013.

With regard to the stagnating cost base, Ellmann explains that at InVision the costs for customer acquisition and the operations of new customers in the cloud solution, as well as for the offering of e-learning courses, are very low. Flanked by this development, the cost base for 2014 is anticipated at just EUR 11 million. Previously, Warburg Research estimated a cost base of EUR 11.4 million. As InVision does not plan to expand its personnel capacity, there is no substantial rise in costs expected in the coming years. According to Ellmann, this momentum offers the opportunity for significant earnings growth in 2014 and beyond.

The complete Warburg Research report, “Cloud is working”, is now available for download from InVision’s website at: http://www.invision.de/analyst_media_reports.

November 11, 2013

InVision AG Releases 9M 2013 Financial Report and Increases Full-Year Forecasts

In the first nine months of 2013, InVision AG (ISIN: DE0005859698) increased its EBIT (Earnings Before Interest and Taxes) by 274 percent to EUR 1.051 million, compared to EUR 0.281 million in the same period of the previous year. The Company increased its consolidated result to EUR 0.725 million (9M 2012: EUR -0.300 million). Earnings per share also rose to EUR 0.33 in the first nine months of 2013, compared to EUR -0.14 in the previous year.

Group revenues increased by 2 percent to EUR 9.992 million (9M 2012: 9.774 million). While Services revenues remained almost unchanged at EUR 1.865 million (9M 2012: EUR 1.857 million), Software and Subscription revenues went up by 3 percent to EUR 8.127 million (9M 2012: EUR 7.916 million). The Cloud aspect of the business in particular recorded a very dynamic growth, which resulted in an overall increase of revenues from Software and Subscriptions, despite a decline in Licence revenues.

In the first nine months of 2013, the cash flow from operating activities increased by 189 percent and amounted to EUR 3.018 million, compared to EUR 1.044 million in the first nine months of 2012. Since the end of the last financial year, liquid funds have almost doubled to EUR 4.878 million (31st December 2012: EUR 2.490 million). Additionally, the Company spent EUR 0.556 million on the buyback of treasury shares in 2013.

The Executive Board of InVision AG has increased its full-year forecasts and now expects an EBIT of at least EUR 1.7 million for 2013. For 2014, the Company expects a continuously growing EBIT on a quarterly basis with a constant cost base, due to the anticipated upper two-digit or lower three-digit growth rate of Cloud revenues.

The complete financial report for the first nine months of 2013 is available now for download from the Company’s website at: http://www.invision.de/investors.

October 25, 2013

German Industry Event ‘Erfolgreiches Contactcenter 2013’: Cloud-based and Mobile WFM Solutions

At this year’s ‘Erfolgreiches Contactcenter 2013’ industry event, which takes place on 5th November 2013 at the Congress Park in Hanau, Germany, InVision is once again taking part as an exhibiting solutions provider. Visitors to the InVision stand will find out how contact centres can realise efficiency and cost savings for their staff scheduling, with the help of cloud-based and mobile workforce management solutions.

Undoubtedly, cloud computing and mobility are global trends that, on the one hand, are changing business processes from the start, and on the other hand have a major impact on each individual, as well as on society as a whole. Studies confirm the constantly increasing use of smartphones and mobile web applications and the continued interweaving of professional and private lives, particularly for the so-called ‘Generation Y’. Technological progress, changing user habits and the ‘Digital Natives’ generation have long made their way into the contact centres. Nowadays, customers not only expect a quick and excellent service on the phone – they are also choosing other communication channels such as short messages, e-mails or chats, to contact businesses.

Contact centres increasingly rely on cloud-based and mobile technologies, not only to meet customers‘ service expectations but also to retain valuable employees in the field of workforce management. At the ‘Erfolgreiches Contactcenter 2013’ industry event, InVision presents its injixo brand, which provides a series of cloud products that enable contact centre managers and planners to forecast, schedule and evaluate their staffing requirements as efficiently as possible, particularly by involving their agents in the planning process. The focus is primarily on the inclusion of the agents’ availabilities and shift requests, the deployment of a shift exchange and an agent portal that is tailored to mobile use with smartphones or tablet computers.

Visit InVision at the German industry event ‘Erfolgreiches Contactcenter 2013’:

  • Where: Congress Park Hanau, Schloßplatz 1, 63450 Hanau, Germany
  • When: 5th November 2013, 9:30am - 05:00pm


October 18, 2013

InVision AG: Warburg Research Upgrades Target Price to EUR 29.00

Felix Ellmann, analyst of Warburg Research, upgrades the target share price of InVision AG (ISIN: DE0005859698) from EUR 25.00 to EUR 29.00. The “Buy” rating remains unchanged. On 14th October 2013, InVision AG published its preliminary nine-month results for 2013 and thereby met the analyst’s expectations.

Ellmann explains in his research report, published on 16th October 2013, that he raises his forecasts for InVision AG based on the respectable figures and momentum in the SaaS field. Additionally, the risk discounts would be reduced as the company repeatedly achieves its targets and as visibility improved in the cloud business.

The overall revenue from software and subscriptions rose slightly from EUR 7.9 million to EUR 8.1 million. While the classic licence business (on-premise) declined, the cloud/SaaS business improved. The annual increase would be more than 50% on a nine-month basis and compensated for the development in the on-premise licence business. The service revenue remained relatively constant at EUR 1.9 million. Additionally, the belated effects of cost cutting continued to have a positive effect.

For 2013, Ellmann anticipates a doubling of the result. With a lower cost base and greater momentum in cloud/SaaS revenues, the analyst expects a further increase in strong earnings for 2014. The revenues from the cloud business are distinguished largely by the fact that they generated barely any direct costs.

Ellmann reports that the balance sheet also reflects good operative development. Despite the buyback of own shares to the value of EUR 0.6 million, liquid funds doubled since the end of 2012, from EUR 2.5 million to EUR 4.9 million. The analyst expects another share buyback.

The complete Warburg Research report, “InVision meets expectations”, is now available for download from InVision’s website at: http://www.invision.de/analyst_media_reports.

October 14, 2013

InVision AG: EBIT Increases by 260%, according to Preliminary 9-Months Results

According to preliminary results, InVision AG (ISIN: DE0005859698) increased its EBIT (Earnings Before Interest and Taxes) by approximately 260 percent to approximately EUR 1 million in the first nine months of 2013 (9M 2012: EUR 0.3 million).

The Company achieved total revenues of approximately EUR 10 million, which represents an increase of approximately 2 percent compared to the same period in the previous year (9M 2012: EUR 9.8 million). The Cloud aspect of the business in particular recorded a very dynamic growth, which resulted in an increase of revenues from Software and Subscriptions to approximately EUR 8.1 million, despite a decline in licence revenues. Services revenues were at approximately EUR 1.9 million, thus remaining at the same level compared to the first nine months of 2012 (9M 2012: EUR 1.9 million).

Since the end of the last financial year, liquid funds have almost doubled to approximately EUR 4.9 million (31st December 2012: EUR 2.5 million). Additionally, the Company spent approximately EUR 0.6 million on the buyback of treasury shares in 2013.

For the total year of 2013, the Executive Board of InVision AG still expects subscription revenues to continuously increase and an EBIT of at least EUR 1.6 million.

The complete financial report for the first nine months of 2013 will be available for download from 11th November 2013 from the Company’s website at: http://www.invision.de/investors.