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January 14, 2014

“7 Strategies to Improve Adherence and Attendance” – injixo Offers Free Contact Centre Webinar

On Thursday, 30th January 2014 at 1 pm GMT, injixo will present the free webinar “Seven Strategies to Improve Adherence and Attendance” on callcentrehelper.com. Participants in this interactive online session will learn how to deploy a focused seven-step programme to improve attendance and schedule adherence in a call centre - from the very first definition of what the adherence problems actually are, and what impact that lack of schedule adherence has on the call centre, to addressing and managing those problems to improve efficiency, and the tools that can be used to support and achieve defined adherence goals.

One of the toughest jobs related to workforce management may not be the intricate calculations of forecasting, or the numerous iterations to determine the best schedule combination. The hardest part may occur after the schedules are in place, i.e. simply ensuring there are frontline staff available when and where they are required. Some contact centres are much more successful than others at this attendance and adherence dilemma. So how do you get staff to show up for work on Mondays and stick to their planned break times? In this session, the panellists Jonty Pearce, editor at Call Centre Helper; Penny Reynolds from The Call Center School, and Chris Dealy and Dean Couchman, both from injixo, will explain how to quantify the service and cost implications of missing staff. They will identify options for setting adherence performance goals and ways to communicate and sell those goals to staff. As this is an interactive webinar, the audience will also be able to participate in the discussion, share tips, post questions and comments in a live web chat and vote in polls.

To sign up for the free “Seven Strategies to Improve Adherence and Attendance” webinar please register here: Free Webinar@callcentrehelper.com.


December 06, 2013

InVision AG Extends Share Buyback Programme: Purchase Price Increased to EUR 30.00

AD-HOC NOTICE ACCORDING TO § 15 WpHG

Today, the Executive Board of InVision AG (ISIN: DE0005859698), with the approval of the Supervisory Board, has decided to extend the share buyback programme determined on 29th May 2013. In the course of this expansion the previous purchase price per share, up to a maximum of EUR 25.00, will be raised to EUR 30.00 with immediate effect. The limit of the buyback of up to 50,000 of the company’s own shares on the stock exchange (corresponding to 2.24 percent of the share capital), as well as all other parameters of the share buyback programme decided on 29th May 2013, remain unchanged (see also the Company’s Ad-hoc Notice of 29th May 2013).

The share buyback is based on the authorisation granted at the Annual General Meeting of 24th August 2010 to acquire up to 10 percent of the company's own shares. As of the share buyback programme’s start on 30th May 2013, InVision AG held 43,648 treasury shares (corresponding to 1.95 percent of the share capital) and has acquired a total of 38,895 own shares (corresponding to 1.74 percent of the share capital) for a total value of EUR 730,569.97 until 5th December 2013.

Currently, the Company holds 82,543 treasury shares. This corresponds to 3.69 percent of the share capital.

InVision AG continues to regularly provide information on the development of the share buyback programme on the company's website at www.invision.de/investors/share_buyback.

November 19, 2013

Warburg Research Renewed its Price Upgrade for InVision AG from EUR 29.00 to EUR 36.00

Felix Ellmann, analyst at Warburg Research, has upgraded the target share price of InVision AG (ISIN: DE0005859698) from EUR 29.00 to EUR 36.00. The “Buy” rating remains unchanged. Almost four weeks ago, Warburg Research raised its target price for InVision shares from EUR 25.00 to EUR 29.00. On 11th November 2013, InVision AG presented the final results for the first nine months of 2013 at its annual Analyst and Investor Conference held at the German Equity Forum in Frankfurt, Germany. There, the Company also provided insights into its business development. On this basis, Felix Ellmann sees new prospects for revenues and earnings.

In his research report, published on 15th November 2013, Ellmann explains that he has again raised his forecasts based on expectations of higher growth in SaaS/Cloud revenues in 2014. At the same time, Ellmann expects stagnation in the cost base, which leads to an overall increase in the earnings forecasts amid increased visibility.

Ellmann’s revenue estimates to date forecast only moderate revenue growth. A slight decline in the existing license and service business was assumed, with SaaS/Cloud solutions more than compensating for this development but on a moderate level. From today’s perspective, greater revenue growth seems realistic, according to Ellmann, as existing business performance is more stable and the Company expects growth rates in the SaaS/Cloud area that are in the upper double-digit to low triple-digit percentage area. Until now, Warburg Research anticipated a growth rate of 60-70 percent. In particular, this shows that the new business model is gaining a foothold, says Ellmann, and thus, the revenue share of the dynamically growing SaaS/Cloud area could already amount to more than 10 percent in 2013.

With regard to the stagnating cost base, Ellmann explains that at InVision the costs for customer acquisition and the operations of new customers in the cloud solution, as well as for the offering of e-learning courses, are very low. Flanked by this development, the cost base for 2014 is anticipated at just EUR 11 million. Previously, Warburg Research estimated a cost base of EUR 11.4 million. As InVision does not plan to expand its personnel capacity, there is no substantial rise in costs expected in the coming years. According to Ellmann, this momentum offers the opportunity for significant earnings growth in 2014 and beyond.

The complete Warburg Research report, “Cloud is working”, is now available for download from InVision’s website at: http://www.invision.de/analyst_media_reports.

November 11, 2013

InVision AG Releases 9M 2013 Financial Report and Increases Full-Year Forecasts

In the first nine months of 2013, InVision AG (ISIN: DE0005859698) increased its EBIT (Earnings Before Interest and Taxes) by 274 percent to EUR 1.051 million, compared to EUR 0.281 million in the same period of the previous year. The Company increased its consolidated result to EUR 0.725 million (9M 2012: EUR -0.300 million). Earnings per share also rose to EUR 0.33 in the first nine months of 2013, compared to EUR -0.14 in the previous year.

Group revenues increased by 2 percent to EUR 9.992 million (9M 2012: 9.774 million). While Services revenues remained almost unchanged at EUR 1.865 million (9M 2012: EUR 1.857 million), Software and Subscription revenues went up by 3 percent to EUR 8.127 million (9M 2012: EUR 7.916 million). The Cloud aspect of the business in particular recorded a very dynamic growth, which resulted in an overall increase of revenues from Software and Subscriptions, despite a decline in Licence revenues.

In the first nine months of 2013, the cash flow from operating activities increased by 189 percent and amounted to EUR 3.018 million, compared to EUR 1.044 million in the first nine months of 2012. Since the end of the last financial year, liquid funds have almost doubled to EUR 4.878 million (31st December 2012: EUR 2.490 million). Additionally, the Company spent EUR 0.556 million on the buyback of treasury shares in 2013.

The Executive Board of InVision AG has increased its full-year forecasts and now expects an EBIT of at least EUR 1.7 million for 2013. For 2014, the Company expects a continuously growing EBIT on a quarterly basis with a constant cost base, due to the anticipated upper two-digit or lower three-digit growth rate of Cloud revenues.

The complete financial report for the first nine months of 2013 is available now for download from the Company’s website at: http://www.invision.de/investors.

October 25, 2013

German Industry Event ‘Erfolgreiches Contactcenter 2013’: Cloud-based and Mobile WFM Solutions

At this year’s ‘Erfolgreiches Contactcenter 2013’ industry event, which takes place on 5th November 2013 at the Congress Park in Hanau, Germany, InVision is once again taking part as an exhibiting solutions provider. Visitors to the InVision stand will find out how contact centres can realise efficiency and cost savings for their staff scheduling, with the help of cloud-based and mobile workforce management solutions.

Undoubtedly, cloud computing and mobility are global trends that, on the one hand, are changing business processes from the start, and on the other hand have a major impact on each individual, as well as on society as a whole. Studies confirm the constantly increasing use of smartphones and mobile web applications and the continued interweaving of professional and private lives, particularly for the so-called ‘Generation Y’. Technological progress, changing user habits and the ‘Digital Natives’ generation have long made their way into the contact centres. Nowadays, customers not only expect a quick and excellent service on the phone – they are also choosing other communication channels such as short messages, e-mails or chats, to contact businesses.

Contact centres increasingly rely on cloud-based and mobile technologies, not only to meet customers‘ service expectations but also to retain valuable employees in the field of workforce management. At the ‘Erfolgreiches Contactcenter 2013’ industry event, InVision presents its injixo brand, which provides a series of cloud products that enable contact centre managers and planners to forecast, schedule and evaluate their staffing requirements as efficiently as possible, particularly by involving their agents in the planning process. The focus is primarily on the inclusion of the agents’ availabilities and shift requests, the deployment of a shift exchange and an agent portal that is tailored to mobile use with smartphones or tablet computers.

Visit InVision at the German industry event ‘Erfolgreiches Contactcenter 2013’:

  • Where: Congress Park Hanau, Schloßplatz 1, 63450 Hanau, Germany
  • When: 5th November 2013, 9:30am - 05:00pm


October 18, 2013

InVision AG: Warburg Research Upgrades Target Price to EUR 29.00

Felix Ellmann, analyst of Warburg Research, upgrades the target share price of InVision AG (ISIN: DE0005859698) from EUR 25.00 to EUR 29.00. The “Buy” rating remains unchanged. On 14th October 2013, InVision AG published its preliminary nine-month results for 2013 and thereby met the analyst’s expectations.

Ellmann explains in his research report, published on 16th October 2013, that he raises his forecasts for InVision AG based on the respectable figures and momentum in the SaaS field. Additionally, the risk discounts would be reduced as the company repeatedly achieves its targets and as visibility improved in the cloud business.

The overall revenue from software and subscriptions rose slightly from EUR 7.9 million to EUR 8.1 million. While the classic licence business (on-premise) declined, the cloud/SaaS business improved. The annual increase would be more than 50% on a nine-month basis and compensated for the development in the on-premise licence business. The service revenue remained relatively constant at EUR 1.9 million. Additionally, the belated effects of cost cutting continued to have a positive effect.

For 2013, Ellmann anticipates a doubling of the result. With a lower cost base and greater momentum in cloud/SaaS revenues, the analyst expects a further increase in strong earnings for 2014. The revenues from the cloud business are distinguished largely by the fact that they generated barely any direct costs.

Ellmann reports that the balance sheet also reflects good operative development. Despite the buyback of own shares to the value of EUR 0.6 million, liquid funds doubled since the end of 2012, from EUR 2.5 million to EUR 4.9 million. The analyst expects another share buyback.

The complete Warburg Research report, “InVision meets expectations”, is now available for download from InVision’s website at: http://www.invision.de/analyst_media_reports.

October 14, 2013

InVision AG: EBIT Increases by 260%, according to Preliminary 9-Months Results

According to preliminary results, InVision AG (ISIN: DE0005859698) increased its EBIT (Earnings Before Interest and Taxes) by approximately 260 percent to approximately EUR 1 million in the first nine months of 2013 (9M 2012: EUR 0.3 million).

The Company achieved total revenues of approximately EUR 10 million, which represents an increase of approximately 2 percent compared to the same period in the previous year (9M 2012: EUR 9.8 million). The Cloud aspect of the business in particular recorded a very dynamic growth, which resulted in an increase of revenues from Software and Subscriptions to approximately EUR 8.1 million, despite a decline in licence revenues. Services revenues were at approximately EUR 1.9 million, thus remaining at the same level compared to the first nine months of 2012 (9M 2012: EUR 1.9 million).

Since the end of the last financial year, liquid funds have almost doubled to approximately EUR 4.9 million (31st December 2012: EUR 2.5 million). Additionally, the Company spent approximately EUR 0.6 million on the buyback of treasury shares in 2013.

For the total year of 2013, the Executive Board of InVision AG still expects subscription revenues to continuously increase and an EBIT of at least EUR 1.6 million.

The complete financial report for the first nine months of 2013 will be available for download from 11th November 2013 from the Company’s website at: http://www.invision.de/investors.

September 25, 2013

Call Centre Customer Management Expo 2013: Cloud-based WFM with Smartphone/Tablet User Interface

At this year’s Call Centre & Customer Management Expo, taking place on Wednesday and Thursday, 2nd and 3rd October 2013, in National Hall, London Olympia, injixo (stand H60) will present the latest developments to the injixo WFM cloud solution, as well as the fully reissued e-learning programme of The Call Center School. Like injixo, The Call Center School is a brand of InVision, a world leader in contact centre workforce management (WFM) solutions.

Visitors to Call Centre Expo 2013 can see a live demonstration of injixo WFM on stand H60 – including a number of innovative new features such as the fully automatic forecast functionality as well as the new smartphone- and tablet-friendly agent portal. With the injixo WFM cloud offering, InVision enables companies to use its multi award-winning workforce management solution for a simple, all-inclusive monthly subscription of £/€9 per user, plus a nominal setup and training fee. There is no need for capital investment in software or hardware and there is no need for heavy IT implementation projects. As released, updates are instantly available with zero effort on the customer’s part. injixo WFM includes industry-leading provisions for data security and high uptime is guaranteed. Companies only need a web browser to access a ‘tier one’ WFM solution at low cost and zero risk. All visitors are invited to enter the free injixo prize draw at stand H60 to win an Apple iPad and free implementation of injixo WFM.

In addition, injixo will showcase the extensively updated release of The Call Center School’s e-learning programme. At the injixo stand, visitors will have the opportunity to take a look at the advanced e-learning courses covering Frontline Fundamentals, Supervision, Operations, Quality Assurance, Sales, Surveying and Workforce Management. The Call Center School’s learning offerings are the market-leading training materials in the US, and at present, the entire e-learning curriculum comprises more than 75 hours of training that is provided in more than 150 modules. Using this comprehensive and currently unrivalled educational portfolio, contact centres can obtain a complete advanced training programme from a single source. The cutting-edge training has been fully revised both in content and technology, and the modules now offer interactive control and learning elements that increase motivation and make learning fun. Visitors of stand H60 can enter the free prize draw to win an e-learning course of their choice and a free copy of The Call Center’s School e-book “The Power of One”.

Visit injixo at Call Centre & Customer Management Expo 2013:

  • Where: H60, National Hall, London Olympia, Olympia Exhibition Centre, Hammersmith Road, London, W14 8UX
  • When: 2nd - 3rd October 2013, 9:30 am – 5 pm


September 10, 2013

injixo Presents “Creative Scheduling Strategies” in a Free Webinar for Contact Centre Professionals

On Thursday, 19th September 2013 at 1 pm GMT, injixo will present “Creative Scheduling Strategies” in a free webinar on callcentrehelper.com. Participants in this interactive online session will learn about the common scheduling challenges and problems contact centres face. They will also compare some traditional techniques of effective scheduling that match up the contact centre’s workforce to the workload, with creative strategies to find the right balance between efficient schedules, service requirements and staff preferences.

Scheduling is the art and science of getting just the right number of people in their seats at precisely the right times to handle the workload. Too many agents at one time of day means that contact centres are paying needless money for staff when they are not needed. Then at peak times, when there are not nearly enough people to go around, service level suffers and customers are facing a never-ending queue of calls. Additional factors also need to be included that makes scheduling even more complex: flexible shifts, part time and full time staffing, home working, dealing with holidays, banked hours, skill-based scheduling, extended hours of operation, or the need to cover e-mails, web chats and social media interactions in addition to calls.

In this webinar, the panellists Jonty Pearce, editor at Call Centre Helper, Penny Reynolds from The Call Center School, and Chris Dealy from injixo, will discuss the most common problems call centers face with the delicate balance between service and efficiency. They will look at different scheduling strategies and explore how they work, and offer practical tips on getting that “just right” set of schedules in place. As this is an interactive webinar the audience will also be able to participate in the discussion, find out which strategy could be best for their own business, share tips, post questions and comments in a live web chat and vote in polls.

To sign up for the free “Creative Scheduling Strategies” webinar please register here: Free Webinar@callcentrehelper.com.


August 12, 2013

InVision AG Confirms Preliminary 2013 Half-Year Results and Provides Full-Year Guidance

Ratingen (Germany), 12th August 2013 – Today, InVision AG (ISIN: DE0005859698) published its financial statement for the first six months of 2013 and confirmed the preliminary results. Total revenues amounted to EUR 6.453 million, and were 5 percent lower than in the same reporting period of the previous year (6M 2012: EUR 6.804 million). Revenues from Software and Subscriptions totalled EUR 5.219 million in the first six months of 2013 (6M 2012: EUR 5.503 million), whereas Services revenues were at EUR 1.234 million (6M 2012: EUR 1.301 million). This decline is mainly attributable to the downturn of licence revenues of around EUR 0.8 million, with the benefit of recurring subscription revenues.

Due to the lower cost basis, InVision AG’s earnings before interest and taxes (EBIT) increased by 224 percent to EUR 0.538 million in the first six months of the current financial year. In the first half of the previous year, the EBIT equalled EUR 0.166 million.

The Company increased its consolidated result to EUR 0.415 million in the first half-year of 2013 (6M 2012: EUR -0.02 million). Thus, earnings per share also rose to EUR 0.19 in the first six months of 2013, compared to EUR -0.01 in the same reporting period of the previous year.

In the first six months of 2013, the cash flow from operating activities amounted to EUR 1.764 million, compared to EUR 1.665 million in the first six months of 2012. As a result, InVision AG increased its liquid funds by 60 percent to EUR 3.99 million, in the period from 1st January until 30th June 2013 (31 December 2012: EUR 2.49 million). Additionally, the Company invested almost EUR 0.2 million in the buyback of treasury shares in the second quarter of 2013.

For the total year of 2013, the Executive Board of InVision AG expects continuously increasing subscription revenues and an EBIT of approximately EUR 1.6 million. The complete financial report for the first six months of 2013 is available now for download on this website, in the section 'Financial Reports'.