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April 01, 2014

InVision Introduces New Workforce Management Solutions at the Stratégie Clients Trade Show in Paris

At this year’s Stratégie Clients trade show in Paris, workforce management specialist, InVision, will present two of its very latest innovations for contact centres: injixo Forecast, enabling automated creation of accurate workload forecasts, and injixo Me, InVision’s new mobile agent portal. Visitors of the Stratégie Clients trade show, taking place from 8th to 10th April 2014 at the Parc des Expositions, Porte de Versailles in Paris, will have the opportunity to experience the new products at the InVision Stand, P15, in Hall 7.1.

Everyday, vast amounts of data are processed in call centres, to forecast the expected workload. In order to obtain accurate forecasting results, which correspond to the actual situation as closely as possible, many individual steps must be performed. This effort is usually completed manually in most systems. The process requires huge control and processing efforts on the imported data material, and is very time-consuming and labour-intensive. For planners, the injixo Forecast cloud solution reduces these efforts to a minimum as the system performs these steps automatically. injixo Forecast not only processes historic data but also current, newly generated data that is permanently entered into the system in real time. Deviations from target/actual comparisons, outliers and exceptions are clearly plotted and included directly in subsequent calculations after being solved. Thus, the system becomes increasingly intelligent and the forecast quality is improved automatically.

The new injixo Me employee portal helps agents to organise their shifts and schedules. injixo Me is available for both desktop and mobile devices, such as smartphones and tablets, ensuring that agents can manage their schedules anytime and anywhere. This innovative cloud application provides all of the functionality necessary for employee-oriented workforce management, such as shift schedule overviews, selection of preferred working hours, change of shifts, leave management and time recording. Agents can access the dashboard easily, clearly displaying all essential information. Additionally, all important data can be transferred to local calendar applications such as Outlook or iCal.

Both injixo Forecast and injixo Me are cloud-based solutions for demand-oriented and efficient workforce management. All InVision cloud customers who currently use injixo WFM for their staff scheduling have free and direct access to both new features. InVision’s licence customers, that have a valid maintenance agreement for InVision WFM, can also benefit from these innovations via the cloud - at no additional cost. 

Have a look at InVision’s new solutions live at Stratégie Clients 2014 and be inspired by the innovative features on offer: 
  • Where: Hall 7.1, Stand P15, Paris Expo, Porte de Versailles, Paris (France)
  • When: 8th - 10th April 2014, 9:00 am - 6:00 pm 

March 31, 2014

InVision Releases 2013 Annual Report And Expects 2014 EBIT To Grow 125+ Percent To More Than EUR 4m

Today, InVision AG (ISIN: DE0005859698) has released its 2013 Annual Report and confirmed the preliminary results for the preceding financial year, which were previously published on 18th February 2014. In 2013, the Company achieved an EBIT (Earnings Before Interest and Taxes) of EUR 1.754 million, thereby improving its operating result year-on-year by 115 percent (2012: EUR 0.816 million). The EBIT margin increased to 13 percent (2012: 6 percent). The consolidated group result improved by 157 percent to EUR 1.728 million (2012: EUR 0.673 million), whereas earnings per share increased by 145 percent up to EUR 0.71 (2012: EUR 0.29).

Total revenues increased by 2 percent to EUR 13.557 million (2012: EUR 13.228 million). Revenues from Software and Subscriptions also increased slightly, by 2 percent to EUR 10.754 million (2012: EUR 10.554 million), while cloud services revenues recorded an upper two-digit growth rate. On the other hand, revenues from the the traditional licence business continued to decline. In addition, EUR 2.803 million revenues were generated with Services (2012: EUR 2.674 million).

The operating cash flow increased by 134 percent to EUR 3.023 million (2012: EUR 1.294 million). As of 31st December 2013, liquid funds increased by 84 percent to EUR 4.576 million (31st December 2012: EUR 2.490 million). At the same time, EUR 0.875 million were spent on the buyback of treasury shares. With regard to the current business, InVision AG had an excellent start to the financial year of 2014 and expect to achieve a record result in the first quarter. Supported by an anticipated three-digit growth rate, even stronger growth dynamics for cloud learning offerings and cloud-based workforce management solutions can be expected in 2014. At the same time, the annual cost base for 2014 was once more reduced to less than EUR 9.5 million.

For the financial year of 2014, the Company expects an EBIT growth by at least 125 percent to more than EUR 4 million and an EBIT margin of approximately 30 percent, which is supposed to further increase to 40 to 50 percent in the medium-term. Due to the very positive operative prospects and the established sustainable growth trend, the Executive Board of InVision AG has decided to cease M&A activities, in order to support the exclusive focus on the optimisation of the operative business

With the 2013 results, the Company was able to compensate the accumulated losses of the previous years, thereby basically creating the ability to distribute dividends. First-time with the current financial year, the Company now aims to distribute at least 50 percent of the net profit of a financial year. In this context, the Executive Board of InVision AG has decided to terminate the current share buyback programme prematurely with immediate effect.

The complete Annual Report of the financial year of 2013 is available now for download from the Company’s website at: http://www.invision.de/investors.

February 18, 2014

InVision AG Releases Preliminary Results 2013: EBIT Increases by 115%

Today, InVision AG (ISIN: DE0005859698) released its preliminary results for the financial year 2013, and confirmed its annual forecast that was previously published on 11th November 2013. As expected, the Company recorded an EBIT (Earnings Before Interest and Taxes) of approximately EUR 1.75 million, thereby improving its operating result year-on-year by approximately 115 percent (2012: EUR 0.82 million). In the fourth quarter, the Company registered an EBIT of approximately EUR 0.7 million, compared to EUR 0.5 million in the third and EUR 0.4 million in the second quarter of 2013.

Also in line with expectations, Cloud revenues significantly increased in 2013 and recorded an upper two-digit growth rate. Revenues of the traditional Licence business continued to decline as expected. Service revenues were at approximately EUR 2.8 million and almost remained on the same level as in the previous year (2012: EUR 2.7 million). As a result, total revenues slightly increased from EUR 13.23 million in 2012 to approximately EUR 13.56 million in 2013.

InVision AG will publish the 2013 Annual Report including a guidance for 2014 at the end of March. The 2013 Annual Report will be available for download from 31st March 2014 from the Company’s website at: http://www.invision.de/investors.

January 28, 2014

CCW 2014 in Berlin: InVision Introduces New Cloud Products for Efficient Workforce Management

At this year’s European contact centre trade show CCW in Berlin, InVision will present several new innovations for the injixo and The Call Center School brands. As well as a number of new German e-learning courses for call centre agents, the workforce management specialist will premiere three new products of the injixo cloud platform: injixo Forecast, injixo Act and injixo Me.

Automated Forecasting

Everyday, vast amounts of data are being processed in a call centre to be able to forecast the expected workload. In order to obtain accurate forecasting results, which correspond to the actual situation as closely as possible, many individual steps need to be performed. This is usually done manually in most systems. This process requires huge control and processing efforts on the imported data material, and is highly time-consuming and labour-intensive. For planners, the injixo Forecast cloud solution reduces these efforts to a minimum as the system performs these steps automatically. injixo Forecast not only processes historic data but also current, newly generated data that are permanently entered into the system in real time. Deviations from target/actual comparisons, outliers and exceptions are clearly plotted and are directly included in subsequent calculations after being solved. Thus, the system becomes increasingly intelligent and the forecast quality is automatically improved.

Permanent Intraday Management

With injixo Act, InVision introduces an extremely powerful tool for maintaining controlled service levels. The system permanently updates all necessary KPIs and automatically displays a forecast of the expected service level, highlighting potential service quality issues that may arise during the rest of the day. Thus, call centre supervisors can continuously monitor both current and future service levels, and are able to prevent upcoming over- or understaffing situations in advance. As a result, service quality can be constantly maintained at the desired level throughout the day. injixo Act can be used anytime, anywhere - on computers, smartphones or tablet PCs.

Mobile Employee Portal

The new injixo Me employee portal helps agents to organise their shifts and schedules. This innovative cloud application provides all of the functionality necessary for an employee-oriented workforce management, such as shift schedule overviews, selection of preferred working hours, change of shifts, leave management and time recording. Agents can easily access the dashboard which clearly displays all essential information. In addition, all important data can be transferred to local calendar applications such as Outlook or iCal. injixo Me is also available for mobile devices, ensuring that agents can manage their schedules anytime and anywhere.

Have a look at InVision’s trade show innovations live at CCW 2014 and be inspired by the injixo cloud solutions:

  • Where: Hall 4, Stand E4/F3, and at the LiveCallCenter (Design by HCD) in Hall 5, Estrel Convention Center Berlin (Sonnenallee 225, Berlin - Germany)
  • When: 18th - 20th February 2014, 9:00 am - 6:00 pm

All InVision trade show dates at a glance:

  • "Fast, Cost-effective, Mobile and Always Up-to-date: Switch to The Fast Lane with Cloud-based Workforce Management!"
    • Presentation by Andreas Bopp, VP Sales CEE, InVision
    • Tuesday, 18th February 2014, 2:45 - 3:30 pm, at the Exhibition Forum in Hall 4
  • Tele Talk Demo Forum in Hall 2.1: Quality and Workforce Management - injixo WFM
    • Tuesday, 18th February 2014, 1:10 - 2:00 pm
    • Wednesday, 19th February 2014, 12:50 - 1:50 pm
    • Thursday, 20th February 2014, 3:20 - 4:20 pm
  • Teletalk Demo Forum in Hall 2.1: Cloud Services for Contact Centres - injixo
    • Tuesday, 18th February 2014, 4:10 - 5:00 pm
    • Wednesday, 19th February 2014, 10:00 - 10:50 am
    • Thursday, 20th February 2014, 12:40 - 1:30 pm

January 23, 2014

InVision AG Refocuses Its Services Business in the U.S.

With the start of the current financial year, InVision AG (ISIN: DE0005859698) has reorganised the services business of its subsidiary injixo Inc. in the United States. 

The premium educational content known under the brand “The Call Center School”, which is tailored to the training requirements of contact centre employees and executives, will now be exclusively offered with a radically simplified and extremely attractive pricing model based on annual subscriptions. Previous services such as classroom training, webinars and the project business are no longer available. Further information on The Call Center School’s offering can be found on the enhanced and relaunched website at www.thecallcenterschool.com

The previous strategic consulting business known under the brand “Core Practice” has been sold to the local management of Core Practice, in the course of a management buyout. The business will be continued in the form of an independent company. The parties involved have agreed not to disclose the purchase price. 

Due to this reorganisation, InVision expects to achieve an improved EBIT margin across the Group in the current financial year. As a result of the actions taken, the annualised cost base for 2014 will be reduced to EUR 9.5 - 10 million. Thus, the Company can continue to focus exclusively on highly scalable and fast-growing revenues generated with cloud offers. 

January 15, 2014

InVision AG Expands Share Buyback Programme to a Total of 75,000 Treasury Shares

AD-HOC NOTICE ACCORDING TO § 15 WpHG 

Today, the Executive Board of InVision AG (ISIN: DE0005859698), with the approval of the Supervisory Board, has decided to extend the share buyback programme determined on 29th May 2013. In the course of this expansion, the previous limit of the buyback of up to 50,000 of the company’s own shares on the stock exchange (corresponding to 2.24 percent of the share capital) has been extended by 25,000 shares to a total of 75,000 shares (corresponding to 3.36 percent of the share capital). All other parameters of the share buyback programme decided on 29th May 2013, and subsequently extended on 6th December 2013, remain unchanged (see also the Company’s Ad-hoc Notices of 29th May 2013 and 6th December 2013). 

The share buyback is based on the authorisation granted at the Annual General Meeting of 24th August 2010 to acquire up to 10 percent of the company's own shares. As of the share buyback programme’s start on 30th May 2013, InVision AG held 43,648 treasury shares (corresponding to 1.95 percent of the share capital) and has acquired a total of 46,832 own shares (corresponding to 2.1 percent of the share capital) for a total value of EUR 945,264.99 until 14th January 2014. 

Currently, the Company holds 90,480 treasury shares. This corresponds to 4.05 percent of the share capital. 

InVision AG continues to regularly provide information on the development of the share buyback programme on the company's website at http://www.invision.de/investors/share_buyback.

January 14, 2014

“7 Strategies to Improve Adherence and Attendance” – injixo Offers Free Contact Centre Webinar

On Thursday, 30th January 2014 at 1 pm GMT, injixo will present the free webinar “Seven Strategies to Improve Adherence and Attendance” on callcentrehelper.com. Participants in this interactive online session will learn how to deploy a focused seven-step programme to improve attendance and schedule adherence in a call centre - from the very first definition of what the adherence problems actually are, and what impact that lack of schedule adherence has on the call centre, to addressing and managing those problems to improve efficiency, and the tools that can be used to support and achieve defined adherence goals.

One of the toughest jobs related to workforce management may not be the intricate calculations of forecasting, or the numerous iterations to determine the best schedule combination. The hardest part may occur after the schedules are in place, i.e. simply ensuring there are frontline staff available when and where they are required. Some contact centres are much more successful than others at this attendance and adherence dilemma. So how do you get staff to show up for work on Mondays and stick to their planned break times? In this session, the panellists Jonty Pearce, editor at Call Centre Helper; Penny Reynolds from The Call Center School, and Chris Dealy and Dean Couchman, both from injixo, will explain how to quantify the service and cost implications of missing staff. They will identify options for setting adherence performance goals and ways to communicate and sell those goals to staff. As this is an interactive webinar, the audience will also be able to participate in the discussion, share tips, post questions and comments in a live web chat and vote in polls.

To sign up for the free “Seven Strategies to Improve Adherence and Attendance” webinar please register here: Free Webinar@callcentrehelper.com.


December 06, 2013

InVision AG Extends Share Buyback Programme: Purchase Price Increased to EUR 30.00

AD-HOC NOTICE ACCORDING TO § 15 WpHG

Today, the Executive Board of InVision AG (ISIN: DE0005859698), with the approval of the Supervisory Board, has decided to extend the share buyback programme determined on 29th May 2013. In the course of this expansion the previous purchase price per share, up to a maximum of EUR 25.00, will be raised to EUR 30.00 with immediate effect. The limit of the buyback of up to 50,000 of the company’s own shares on the stock exchange (corresponding to 2.24 percent of the share capital), as well as all other parameters of the share buyback programme decided on 29th May 2013, remain unchanged (see also the Company’s Ad-hoc Notice of 29th May 2013).

The share buyback is based on the authorisation granted at the Annual General Meeting of 24th August 2010 to acquire up to 10 percent of the company's own shares. As of the share buyback programme’s start on 30th May 2013, InVision AG held 43,648 treasury shares (corresponding to 1.95 percent of the share capital) and has acquired a total of 38,895 own shares (corresponding to 1.74 percent of the share capital) for a total value of EUR 730,569.97 until 5th December 2013.

Currently, the Company holds 82,543 treasury shares. This corresponds to 3.69 percent of the share capital.

InVision AG continues to regularly provide information on the development of the share buyback programme on the company's website at www.invision.de/investors/share_buyback.

November 19, 2013

Warburg Research Renewed its Price Upgrade for InVision AG from EUR 29.00 to EUR 36.00

Felix Ellmann, analyst at Warburg Research, has upgraded the target share price of InVision AG (ISIN: DE0005859698) from EUR 29.00 to EUR 36.00. The “Buy” rating remains unchanged. Almost four weeks ago, Warburg Research raised its target price for InVision shares from EUR 25.00 to EUR 29.00. On 11th November 2013, InVision AG presented the final results for the first nine months of 2013 at its annual Analyst and Investor Conference held at the German Equity Forum in Frankfurt, Germany. There, the Company also provided insights into its business development. On this basis, Felix Ellmann sees new prospects for revenues and earnings.

In his research report, published on 15th November 2013, Ellmann explains that he has again raised his forecasts based on expectations of higher growth in SaaS/Cloud revenues in 2014. At the same time, Ellmann expects stagnation in the cost base, which leads to an overall increase in the earnings forecasts amid increased visibility.

Ellmann’s revenue estimates to date forecast only moderate revenue growth. A slight decline in the existing license and service business was assumed, with SaaS/Cloud solutions more than compensating for this development but on a moderate level. From today’s perspective, greater revenue growth seems realistic, according to Ellmann, as existing business performance is more stable and the Company expects growth rates in the SaaS/Cloud area that are in the upper double-digit to low triple-digit percentage area. Until now, Warburg Research anticipated a growth rate of 60-70 percent. In particular, this shows that the new business model is gaining a foothold, says Ellmann, and thus, the revenue share of the dynamically growing SaaS/Cloud area could already amount to more than 10 percent in 2013.

With regard to the stagnating cost base, Ellmann explains that at InVision the costs for customer acquisition and the operations of new customers in the cloud solution, as well as for the offering of e-learning courses, are very low. Flanked by this development, the cost base for 2014 is anticipated at just EUR 11 million. Previously, Warburg Research estimated a cost base of EUR 11.4 million. As InVision does not plan to expand its personnel capacity, there is no substantial rise in costs expected in the coming years. According to Ellmann, this momentum offers the opportunity for significant earnings growth in 2014 and beyond.

The complete Warburg Research report, “Cloud is working”, is now available for download from InVision’s website at: http://www.invision.de/analyst_media_reports.

November 11, 2013

InVision AG Releases 9M 2013 Financial Report and Increases Full-Year Forecasts

In the first nine months of 2013, InVision AG (ISIN: DE0005859698) increased its EBIT (Earnings Before Interest and Taxes) by 274 percent to EUR 1.051 million, compared to EUR 0.281 million in the same period of the previous year. The Company increased its consolidated result to EUR 0.725 million (9M 2012: EUR -0.300 million). Earnings per share also rose to EUR 0.33 in the first nine months of 2013, compared to EUR -0.14 in the previous year.

Group revenues increased by 2 percent to EUR 9.992 million (9M 2012: 9.774 million). While Services revenues remained almost unchanged at EUR 1.865 million (9M 2012: EUR 1.857 million), Software and Subscription revenues went up by 3 percent to EUR 8.127 million (9M 2012: EUR 7.916 million). The Cloud aspect of the business in particular recorded a very dynamic growth, which resulted in an overall increase of revenues from Software and Subscriptions, despite a decline in Licence revenues.

In the first nine months of 2013, the cash flow from operating activities increased by 189 percent and amounted to EUR 3.018 million, compared to EUR 1.044 million in the first nine months of 2012. Since the end of the last financial year, liquid funds have almost doubled to EUR 4.878 million (31st December 2012: EUR 2.490 million). Additionally, the Company spent EUR 0.556 million on the buyback of treasury shares in 2013.

The Executive Board of InVision AG has increased its full-year forecasts and now expects an EBIT of at least EUR 1.7 million for 2013. For 2014, the Company expects a continuously growing EBIT on a quarterly basis with a constant cost base, due to the anticipated upper two-digit or lower three-digit growth rate of Cloud revenues.

The complete financial report for the first nine months of 2013 is available now for download from the Company’s website at: http://www.invision.de/investors.