Based on the preliminary figures for fiscal year 2007, InVision Software AG (ISIN: DE0005859698), one of the leading international providers of solutions for enterprise-wide workforce management solutions, will have generated revenue of approximately EUR 15.8 million (2006: EUR 10.733 million), thereby increasing its revenues by approximately 48 percent. Given the very good trend in revenue growth, the company is projecting an approximately 58 percent increase in operating earnings (EBIT) to approximately EUR 3 million (2006: EUR 1.949 million). The consolidated earnings rose by approximately 77 percent to approximately EUR 2.6 million (2006: EUR 1.472 million).
The very strong second half of 2007 was a main factor contributing to the increase in income. For all of 2007, the most important source of revenue was once again licence revenue, which totalled approximately EUR 9.5 million and was therefore approximately 56 percent higher than in the previous year (2006: EUR 6.103 million). During the same period, maintenance revenue rose by approximately 35 percent to approximately EUR 3.2 million (2006: EUR 2.347 million) and professional services revenue climbed by approximately 39 percent to approximately EUR 3.2 million (2006: EUR 2.283 million).
The anticipated excellent development in revenues for the various regions directly illustrates the Group's continuing international growth. While revenues in Germany, Austria and Switzerland rose by approximately 44 percent between 2006 and 2007 to approximately EUR 7.5 million (2006: EUR 5.206 million), income earned in other foreign locations increased by approximately 51 percent to EUR 8.3 million (2006: EUR 5.527 million). This income from foreign locations represents approximately 53 percent of total revenues in 2007 (2006: 51 percent).
Global revenues with Call Centres rose by approximately 10 percent to approximately EUR 7.5 million (2006: EUR 6.799 million). Revenues outside Call Centres grew by approximately 112 percent to approximately EUR 8.3 million (2006: EUR 3.934 million). This represents approximately 53 percent of total revenues (2006: 37 percent). The company expects to continue the profitable growth trend at the international level during this current year.
InVision Software, a leading international provider of enterprise-wide workforce management solutions, has received the human resources ‘Innovationspreis 2008’ award sponsored by Initiative Mittelstand, the German Association for Small and Medium-sized Business. With its software solution, InVision Enterprise WFM, the Germany-based IT company successfully saw off the challenge of almost 50 other companies in the human resources category. In total, more than 1,600 companies took part in this year’s competition. The ‘Innovationspreis’ has been presented every year since 2004 at the Hanover CeBIT exhibition, the world’s largest trade fair for IT and telecommunications. The prize acknowledges innovative IT and communication products for small and medium-sized enterprises (SMEs).
The independent jury, consisting of professors, industry experts and business journalists, singled out the following strengths as the reasons why InVision’s software was best product in the HR category: its high degree of innovativeness, its cost-performance ratio and its suitability for SMEs. With InVision Enterprise WFM, small firms, medium-sized companies and big corporations are able to optimise their staff planning system and thus reduce labour costs, increase productivity, improve employee satisfaction and boost revenue by leveraging better customer service.
“We are proud to receive the ‘Innovationspreis 2008’. This mark of recognition confirms our previous successes and is a strong motivation for us to continuously add to our solution and to offer its benefits to all kinds of businesses,” commented Peter Bollenbeck, CEO of InVision Software. Although many companies are familiar with software such as ERP, CRM or HR management for optimising different operational processes, they often resort to pen-and-paper or simple systems such as spreadsheets or ad-hoc, unintegrated time and attendance solutions when it comes to staff scheduling. The consequences are often detrimental and can include expensive overtime payments, unproductive idle time, high rates of staff turnover, poor customer service and untapped revenue potential. This is where workforce management comes into play: By optimising, standardising and automating staff planning, InVision Enterprise WFM helps to assign employees to tasks according to real requirements. Workforce management can be put into practice in nearly any department within a company and leads to tangible benefits as well as to a clear return on investment.
Under the patronage of Dr. Andreas Pinkwart, Minister of Innovation from the federal state of North Rhine-Westphalia, a total of 33 category winners and 16 winners from Germany’s different federal states were awarded the ‘Innovationspreis 2008’. At the award ceremony that took place yesterday at the CeBIT stand of the state of Baden-Wuerttemberg the jury also presented two participants from Switzerland and Austria with special awards.
InVision Software, an internationally-leading supplier of enterprise-wide workforce management solutions, presents at Call Center Demo & Conference starting today in Miami, Florida, the efficiency potential of optimized multi-activity scheduling. Findings of a recent study* show that while the majority of contact centers use workforce management solutions simply to measure adherence to schedules, and to run 'what-if' scenarios, only 29 percent are currently using it to forecast and schedule multimedia work, such as answering emails and engaging in text chat. Neglecting to do so means that multimedia channels are left to look after themselves, creating a disappointing customer experience and poor service levels.
"Many companies do not face the consequences of poor service and annoyed customers. This impacts contact centers which are not giving their agents sufficient time to deal with non-telephony work", explains Peter Bollenbeck, CEO of InVision Software Group. "The result is that emails are being ignored or answered too late, with these disappointed customers either ringing the contact center with their request or going elsewhere entirely with their business. Contact centers should be forecasting their multimedia workload and scheduling agent time accordingly, otherwise they might as well not bother offering an alternate channel to traditional telephony. With our solution, InVision Enterprise WFM, we offer them easy-to-use scheduling for multi-skill, multimedia environments."
Conventional planning tools available on the market usually work with complex and time-consuming simulation ignoring the real requirements. Opposed to that, to enable truly demand-oriented planning, InVision Enterprise WFM takes into account the skill-sets of individual employees and the pooling efficiencies offered by multi-skilling. The InVision solution is also able to take into account peaks and troughs in inbound 'abandoning' contacts such as telephone calls and optimally schedule blocks of time for agents to be devoted to non-abandoning contacts such as email or back office work. All of this is achieved with a fraction of the setup time and a fraction of the run-time of other workforce management systems. This unique optimization process is based on a patent pending technology developed by InVision Software.
Visit InVision Software Inc. at the Call Center Demo & Conference in Miami, Florida:
The Call Center Demo & Conference is now in its ninth year and takes place from today, Wednesday, February 13, to Friday, February 15, 2008, at the Hyatt Regency Miami, Florida (USA). It is organized by the International Customer Management Institute (ICMI) and offers a combined package of workshops, keynote presentations and an exhibition forum for call center industry professionals.
* The Contact Center Operational Review (5th edition, 2007)
At this year's 'Retail Business Show', taking place on 5th and 6th February at London's Olympia, InVision demonstrates for retailers of all formats and sizes how to optimise the processes of managing their workforce. Its software solution InVision Enterprise WFM has a modular architecture and supports the whole demand-oriented workforce management process, all the way from budgeting and forecasting to optimised scheduling, time and attendance management, as well as monitoring and integration with existing systems. InVision's automated schedule optimisation is based on patent pending technology for demand-oriented staff planning in single-skill and multi-skill environments. In short, InVision enables retailers to put their employees where and when customers need them, while minimising overtime and use of agency staff.
The retail sector is characterised by price wars, low margins, high labour costs, internationalisation and increasingly tough competition. "Besides merchandising, labour remains one of the retailer's largest costs and what is most needed are innovative concepts to improve customer service, increase turnover and cut costs", explains Peter Bollenbeck, CEO of InVision Software Group. "InVision Enterprise WFM reduces expensive overtime, minimises idle time and increases sales by making sure that store staff are present to exactly match the pattern of trade. In combination with integrated forecasting and time management features, it puts retailers in the position to reap the maximum return on their labour investment."
InVision Enterprise WFM is highly flexible and applicable in all sized retail businesses: It is just as suited to scheduling the employees in a department store as it is for reducing personnel costs and increasing productivity when planning hundreds of thousands of employees globally. Thanks to its open interfaces, the software can be integrated smoothly into existing IT environments and connected to numerous external systems. It is an easy-to-use and web-based solution suited for enterprise-wide deployment. It allows store managers and planners to optimise staffing of their sales floors, warehouses, as well as call centres and the back office by creating schedules that optimally conform to the actual business requirement. At the same time, it helps users to comply with all relevant legislation, local agreements, and the contracts of individual employees. In addition, InVision's employee web portal 'Infothek' allows a fair and transparent employee self-service process - employees have web access to their rosters and can even enter requests for preferred work times. Furthermore, real time monitoring and online data consolidation tools provide complete transparency and allow the retailer to quickly react to changes on an informed basis.
Visit InVision Software at 'The Retail Business Show':
Customer Relationship Metrics, L.C., a leader in contact center industry research, announced today that it is set to launch the 2nd Workforce Management Practices Study endorsed by the Society of Workforce Planning Professionals (SWPP). InVision Software is committed to improving the industry by sponsoring the study and is joined by Verint and Calabrio. The research will be lead by famed consumer scientist Dr. Jodie Monger, President, Customer Relationship Metrics. Study participants will answer questions addressing numerous topics including performance metrics, WFM resources utilized and investments, processes, tools utilized and satisfaction with all. Data collection is set to begin today.
Key Findings from the previous study include:
At today’s starting 97th Annual Convention & Expo of the National Retail Federation (NRF) InVision demonstrates for retailers of all formats and sizes how to optimize the processes of managing their workforce. Its software solution InVision Enterprise WFM has a modular architecture and supports the whole of the demand-oriented workforce management process that goes all the way from forecasting to scheduling, optimization, time and attendance management, as well as monitoring. The automated scheduling optimization is based on a patent pending technology for demand-oriented and time-saving planning of multi-skill environments.
The retail sector is mainly ruled by price wars, small margins, high labor costs, internationalization and increasingly tough competition. Besides merchandising, labor remains one of the retailer’s largest cost and what is most needed are innovative concepts to improve customer service, increase turnover and cut costs. InVision Enterprise WFM reduces expensive overtime, minimizes idle time and increases sales by making sure that store staff is present exactly when customers arrive. In combination with integrated forecasting and time management features it puts retailers in the position to reap the maximum return on their labor investment.
“To put this into action, our North American clients get full support from our Professional Service, Application and Business Consulting as well as our Customer Helpdesk based in Chicago”, underlines Peter Bollenbeck, CEO of InVision Software Group. “In 2007, we have strongly expanded our US team and opened new locations in Atlanta and Dallas. With two more InVision offices planned at east and west coast we will further extend our geographic footprint in North America soon.”
InVision Enterprise WFM is highly flexible and applicable in all sized retail businesses: It is just as suited to scheduling the employees in a department store as it is for reducing personnel costs and increasing productivity when planning hundreds of thousands of employees globally. Thanks to its open interfaces, the software can be integrated smoothly into existing IT environments and connected to numerous external systems. It is an easy-to-use and web-based solution suited for enterprise-wide deployment. It allows store managers and planners to optimize staffing of their sales floors, warehouses, as well as call centers and the back office by creating schedules that at all times conform to the actual requirement. At the same time, it helps users to comply with all relevant legislation, local agreements, and the contracts of individual employees. In addition, the module ‘Infothek’ allows a fair and transparent employee self-service process as employees have always web-access to their rosters and can enter requests for preferred work times. Furthermore, real time monitoring and online data consolidation tools provide complete transparency and allow the retailer to quickly react to any occurring changes.
Visit InVision Software Inc. at NRF’s 97th Annual Convention & Expo:
The ‘Retail’s BIG Show’ takes place at the Jacob K. Javits Convention Center in New York City (USA) and is the most influential retailer event of the year. This in-depth industry focused event run by NRF, the world's largest retail trade association, is where decision makers in retail have the opportunity to see the latest retail technology.
InVision Software AG (ISIN: DE0005859698), one of the leading international providers of enterprise-wide workforce management solutions, is currently working together with Lufthansa on the implementation of a comprehensive project for the German national carrier. The airline accepted InVision's tender after the successful completion of an initial scheme during the first half of this year.
The workforce management (WFM) solution InVision Enterprise WFM will be implemented at Lufthansa's domestic German sites in order to achieve efficient staff planning for 6,000 employees within the group's Passage division. When selecting a new WFM system, Lufthansa attached high importance to integrated time management and to the optimisation of rostering, as time and attendance features will be relevant for a further 6,000 employees.
With the deployment of InVision's software solution, Lufthansa expects a significant increase in the quality of its planning processes as well as in planning efficiency, which will in turn lead to improved efficiency in shift assignment. In addition, a web-based function that employees can use to request shifts and a shift exchange option encourage the active involvement of staff during the planning process.
Peter Bollenbeck, CEO of InVision Software AG, comments: "Lufthansa is an innovative company and has identified the forward-looking potential of staff planning optimisation. Therefore, it makes sense that Lufthansa trusts InVision, the creator of one of the leading international workforce management systems with integrated time management features."
InVision Software AG, a leading international provider of enterprise-wide workforce management solutions, was awarded this month with the highest accolade in Microsoft's partner programme: the status of Microsoft Gold Certified Partner in the Independent Software Vendors / Software Solutions (ISV) category. InVision's customers can now be absolutely certain that the services provided by InVision comply with international standards and guidelines, and that these services are supported by Microsoft's technology. InVision has reached the highest level of the Microsoft partner programme thanks to its fulfilment of all of the stipulated requirements, such as the successful implementation of projects which were proven to result in customer satisfaction. In addition, an independent inspection commission subjected the InVision Enterprise WFM (iWFM) to extensive tests for trouble-free functioning with 'Microsoft Windows Server' and 'Microsoft SQL Server'. InVision performed excellently in all of these tests.
"Thanks to our close cooperation with Microsoft, we enjoy significant business advantages which in turn benefit our customers greatly," says Matthias Schroer, CTO of InVision Software AG. "This strategy of cooperation ensures that we have better access to development tools and technology and that, as a result, we are at the forefront when it comes to information about new software. For our customers, our Microsoft Gold Certificate is a clear confirmation of InVision's level of professional know-how and service, and it gives them the security they need to make decisions and put their trust in innovative new solutions."
As an independent software developer producing and marketing Microsoft based, standardised software solutions, InVision provides its customers with a modular, web-based system which supports the entire process of requirement-oriented workforce management - from requirement forecasting to employee scheduling and from time management to accounting processes. The InVision Enterprise WFM is a software system that meets the requirements of Microsoft's certification programme due to its flexibility, being suitable for use in all business sectors and compatible with existing IT environments and a diverse range of external systems. The iWFM can be deployed in companies with less than 100 employees just as productively as in international corporations with several hundred thousand employees in order to reduce staff costs, increase productivity, enhance employee satisfaction and achieve a better service along with improved profits.
The recent major study "The UK Contact Centre Operational Review" (5th edition, 2007) of over 200 contact centres carried out by ContactBabel, has found that only 29 percent of operations use workforce management solutions to manage their multimedia tasks.
Findings within the "Information and Planning" chapter of the report, sponsored by Invision Software, show that while the majority of contact centres use workforce management solutions to measure adherence to schedules, and to run 'what-if' scenarios, few are currently using it to forecast and schedule multimedia work, such as answering emails and engaging in text chat. Neglecting to do so means that multimedia channels are left to look after themselves, creating a disappointing customer experience and poor service levels, with 59 percent of emails taking more than one working day to answer. Almost one-third of UK contact centre agents deal with both email and telephone calls in their daily work, yet the majority do not have specific time allocated to handle their multimedia workload.
The report's author, Steve Morrell, comments: "One of the reasons that the proportion of multimedia interactions has hardly risen in the past five years is underinvestment in technology to route and handle such requests. However, another major inhibitor to multimedia take-up is that most contact centres are not giving their agents sufficient time to deal with non-telephony work. The result is that emails are being ignored or answered too late, with these disappointed customers either ringing the contact centre with their request or going elsewhere entirely with their business. Contact centres should be forecasting their multimedia workload and scheduling agent time accordingly, otherwise they might as well not bother offering an alternate channel to traditional telephony."
InVision Enterprise WFM (iWFM) offers easy-to-use scheduling for multi-skill, multi-media contact centres. To enable truly demand-oriented planning, iWFM takes into account the skill-sets of individual employees and the pooling efficiencies offered by multi-skilling. It is also able to take into account peaks and troughs in inbound 'abandoning' contacts such as telephone calls and optimally schedule blocks of time for agents to be devoted to non-abandoning contacts such as email or back office work. All of this is achieved with a fraction of the setup time and a fraction of the run-time of earlier workforce management systems. This unique optimisation process is based on a patent pending technology developed by InVision Software.
About "The UK Contact Centre Operational Review" (5th edition, 2007):
The 270-page online or paper report looks in depth at salaries, attrition, training, multimedia, IP, self-service, strategies, outsourcing, planning and many other elements that are key to understanding how contact centres can best be run. Displayed in over 200 data tables, the results have been segmented by industry sector and contact centre size, so that readers can compare their own operations with those that are most similar. The free Executive Summary and more details of the full report can be downloaded from www.contactbabel.com.
At tomorrow’s starting virtual Workforce Management Symposium, InVision Software and its customer ILD Telecommunications will showcase how ILD has managed to meet the new demands of its mature contact center. The Workforce Management Symposium is an online event especially for contact center experts wanting to keep on top of new industry developments. The symposium offers online seminars and live sessions taking place from tomorrow, October 31, to November 2, 2007. Furthermore, visitors can chat with peers in an online networking group and get access to hot topics in workforce management and industry expert knowledge that are provided at the virtual vendor booths. In addition to the ILD case, InVision is going to present other contact center case studies, whitepapers and industry news at its virtual booth.
In course of the one-hour online session, starting at 4 p.m. (eastern time) on October 31, InVision Software, one of the leading international providers of software for enterprise-wide workforce management solutions, will present jointly with ILD the transitioning from old business processes to new workforce management processes in a mature contact center. Before implementing the software solution InVision Enterprise WFM the ILD call center was using a version of software to perform workforce management that was not meeting the day to day needs of the business. Critical to this 24 x 7 operation was the need for an application to perform the scheduling of employees in an efficient and optimized manner, and intra-day revisions. The evaluation of alternatives and the subsequent deployment of a new platform presented challenges and opportunities for process improvement. Visitors of the Workforce Management Symposium will learn to know the vital factors and the hidden traps of such a process transformation.
Visit InVision’s Partner Booth at the Virtual Workforce Management Symposium: