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May 20, 2005

TNT Express Champion of TeleTalk's Hotline Survey

The survey anonymously compared the hotline services of ten well-known organisations in terms of accessibility, service levels, technical competence and overall friendliness of agents. TNT Express, an express delivery provider, achieved excellent results in each category.

According to TNT Express, the company’s efficient workforce management has largely contributed to its excellent customer services. The company uses the InVision Staff Planning System (SPS) to control and optimise the schedules of its agent staff.