Telecommerce Dagen 2004: The Client Is Our Priority

Towards the end of April InVision Software AG, together with its partner Brickworks B.V., will present the latest version of the Staff Planning System at the Telecommerce Dagen in Utrecht. Release 4.2.1 of the workforce management software solution allows customer care call centres to easily achieve their business targets, as its personnel deployment is both requirements-oriented and employee-friendly, which are factors that also help increase customer satisfaction.

‘The Netherlands is a fast-growing and demanding market which is similar to other European markets. Companies based in this country need solutions that are innovative and which perform to high standards, so that they can manage customer calls in an optimal way”, explains Andreas Bopp, International Business Development Manager for InVision. ‘Telecommerce Dagen is the best place to present our latest developments because of the knowledgeable audience that attends. The current release uses state-of-the-art workforce technology. With the InVision Staff Planning System personnel deployment becomes more efficient’.

The InVision Staff Planning System (SPS) optimizes the deployment of personnel, which is one the most success-critical and costly resource, by placing both company interests and employee interests at the forefront. The system is completely web-based and allows you to integrate it seamlessly with external systems, such as telephone devices, time registration systems and cashier register systems. The SPS includes modules for all areas of workforce management, ranging from requirements planning, capacity planning and the scheduling of shifts to real-time monitoring and response to employee needs.

The Telecommerce Dagen will take place in Utrecht from the 27th to the 29th of April. Over 120 exhibitors will present innovative solutions within the telecommunications and CRM branches. InVision Software AG will present the latest release of their workforce management system at the Brickworks B.V. stand (C088).