Spanish Retail Group DinoSol Reduces Costs With Workforce Management Solution from InVision Software
DinoSol, one of the leading retailing operators in Spain, is experiencing significant benefits from its new workforce management system, provided by InVision Software. InVision is a leading international provider of enterprise-wide workforce management (WFM) solutions. Thanks to the streamlining of the whole scheduling process, store managers are freed up to concentrate on their core responsibilities, and automation has reduced planning efforts significantly. InVision Enterprise WFM enables DinoSol to create more reliable forecasts and optimised schedules based on actual staffing requirements. In addition, the new WFM system has enabled the introduction of more flexible working shifts for employees and efficient use of part-time agency workers to cover previously understaffed peak times.
In addition, DinoSol is using the monitoring and reporting features of InVision Enterprise WFM to enable the introduction of a new, objective incentive system for its employees, measuring productivity, quality and service delivery. With the introduction of this incentive scheme, DinoSol has implemented a powerful yet simple method to manage the productivity and efficiency of its stores while at the same time improving the motivation of its employees. Customer service standards and sales revenues are stimulated as employees are motivated to achieve good results in productivity, quality and service delivery.
“We aim to become a leader in the food distribution industry in building sustainable customer oriented value and in putting into practice an ethical and responsible working philosophy”, states Andrés Vega, Director Human Resources at DinoSol. “In order to meet the needs of our customers in terms of shopping experience we want to offer the best price-quality-service ratio. With the help of InVision Enterprise WFM, our planning processes are streamlined and run quasi automatically. Now, we are able to take care of our customers and deliver the quality and the service that drives our customers’ satisfaction.”