InVision has been selected to implement their Staff Planning System (SPS) for a workforce of five hundred Compeer agents. The InVision system will optimise staffing schedules across various departments within the company, including customer service, technical support and telemarketing. The Compeer call centres operate a demanding schedule, running a 24-hour service, 365 days a year.
Compeer has over 20 customers in different industries, including names such as ICA Bank, Boxer and Statoil. With high profile, demanding clients, Compeer required a system that was reliable, effective and cost-efficient.
“We chose InVision, following an extensive period of research. It was crucial that our core specifications were fulfilled - the software needed to be web-based, available in Swedish and tailored to the requirements of a busy call centre.” explained Jurgen Larsson, Vice President from Compeer.
InVision’s powerful Staff Planning System platform is a web-based solution allowing businesses to forecast, control and schedule their workforce in real-time to match requirements with capacity.
Jurgen Larson, Vice President from Compeer commented “As a workforce management solution, InVision’s software was easily integrated into existing IT systems. The staff planning system has enabled Compeer to forecast with better accuracy, ensuring the right number of staff to cover changing shift patterns/personnel requirements. In addition, the software incorporates employee working preferences, whilst providing more flexible shift patterns, consequently increasing staff morale and retention.”
As a leading supplier of workforce management software, the Swedish call centre market is a key focus for InVision.
“We are absolutely thrilled to be working with such a successful and respected company. Our software will enable Compeer to work more efficiently, with greater profitability and we are looking forward to developing a long-term relationship. The InVision system is ideal within a call centre environment and we hope to make a significant difference to their business.” said Günter Dicks, InVision’s managing director (Sweden).