InVision Software Selected for Membership in Avaya DevConnect Program

  • Network of companies creates innovative, IP-enabled Intelligent Communications applications that extend the value of multivendor networks

InVision Software, a leading international provider of enterprise-wide workforce management solutions, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program. InVision Software is the developer of InVision Enterprise WFM, a web-based software solution for enterprise-wide and demand-oriented workforce management that enables companies to optimize their staff planning and scheduling processes. As a result, InVision customers can reduce personnel costs, increase productivity, improve employee satisfaction and boost revenue by leveraging better customer service.

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

“Membership in Avaya’s developer community will help us build our business by serving customers more efficiently and effectively,” said Peter Bollenbeck, CEO of InVision Software Group. “Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to reduce integration complexity, improve security and reliability, and speed time to deployment so businesses can quickly realize a benefit to their bottom line.”

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries. Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES) – a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

“With the involvement of companies like InVision Software, our Avaya developer community has become a catalyst for rapid innovation – creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate.”

As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. InVision Software is a Gold member of the Avaya DevConnect program.

Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.