InVision Software Receives 2009 CRM Excellence Award from Customer Interaction Solutions® Magazine

InVision Software, a world-leading supplier of enterprise-wide workforce management (WFM) solutions, announced today that its software solution InVision Enterprise WFM has been honoured with the 2009 CRM Excellence Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centres and teleservices since 1982.

“The CRM Excellence Award encourages us and shows that InVision Enterprise WFM makes a major contribution to the optimisation of the CRM process,” said Peter Bollenbeck, CEO of InVision Software. “CRM gains even more importance in these tough economic times and call centres, whether in-house or as external service providers, play an increasing important role in managing customer relations. The management of customer contacts is crucial for the success of CRM, and nowadays, call centres cannot afford to operate without a workforce management application to make sure that the right employees are in the right place at the right time. Our optimisation engine leads the market in its ability to optimise schedules with respect to service levels and other key performance indicators, as well as agent work availability and preferences.”

“InVision Software has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset … their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

The CRM Excellence Award relies on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. The winners of the Tenth CRM Excellence Award can be found in the May and June 2009 issues of Customer Interaction Solutions magazine.