InVision Presents Cloud-Based WFM and Expert Training Programmes at Customer Contact Planning 2012

This year’s Customer Contact Planning conference will take place from 23rd to 24th April 2012 at the Hilton Hotel in Blackpool. It offers a rich mix of call centre management topics and includes specific forums for strategy, quality, performance, outbound, back office and public sector transformation. Visitors to the InVision stand will gain a deeper insight into InVision’s new injixo cloud-based offering and the accompanying skilled training programme which is powered by The Call Center School, part of the InVision Group.

Cloud computing is one of the hottest topics in IT, especially for contact centres. Call centre managers and IT executives are increasingly reaping benefits such as cost savings, high availability, profitability and instant scalability by deploying cloud-based applications within their company. With the injixo WFM cloud offering, contact centres can use InVision’s multi-award-winning workforce management (WFM) solution without having to make capital investments in expensive hardware and software licences in advance, and without engaging in heavy IT projects. injixo WFM is simply accessed via a web browser and is can be used without a lengthy start-up process. The monthly fee is £9 per call centre agent.

Implementation of a powerful WFM software solution, cloud-based or not, is not the end of the story. It is just as important empowering planners and managers with the background knowledge and know-how that gives them mastery in key WFM concepts and principles. InVision passionately believes that training and professional development are vital to securing rapid return on investment of new applications. This is why InVision not only provides a cloud-based WFM solution but also enables call centre professionals to benefit from injixo Learn, a comprehensive curriculum of courses powered by The Call Center School, as well as several online training programmes for injixo WFM users. Additionally, the injixo Community provides an industry network where call centre professionals can share their expertise online.

Visit InVision at Customer Contact Planning 2012:

  • Where: Hilton Blackpool, North Promenade Sea Front, Blackpool, United Kingdom
  • When: 23rd – 24th April 2012, 8:30 am – 5:30 pm