Optimised Staff Planning for Outbound Campaigns at Customer Contact Planning 2010

InVision Software, a leading international provider of contact centre workforce management (WFM) solutions, will introduce an innovative approach to optimised staff planning for outbound campaigns at Customer Contact Planning 2010, a renowned event for planning professionals with over 500 delegates expected which takes place from April 19 to 20 at the Hilton Metropole Hotel, Birmingham. At the InVision stand, visitors will experience how the workforce management solution InVision Enterprise WFM enables planners to schedule outbound calls to deliver the same benefits in terms of efficiency and KPI achievement traditionally achieved for inbound calls.

The UK Outbound Forum is a specialist forum within Customer Contact Planning 2010 and includes presentations and workshops run by outbound industry experts, suppliers and practitioners. Within the Outbound Forum, Chris Dealy, Sales Director of InVision Software, Ltd., will discuss outbound planning challenges such as the similarities with and differences from inbound planning as well as outbound scheduling approaches enabled by InVision Enterprise WFM. Moreover, the presentation will showcase how optimised staff planning for outbound campaigns is successfully done in several large outsourcing contact centres in Europe using the workforce management solution from InVision Software.

Visit InVision Software at Customer Contact Planning 2010:

  • Hilton Metropole Hotel, Birmingham
  • April 19 to 20, 2010

Presentation by Chris Dealy, Sales Director, InVision Software, Ltd.: 

  • ‘Optimised staff planning for outbound campaigns’
  • UK Outbound Forum – Session 3
  • Monday, April 19, 2010, 4 p.m. to 4.30 p.m.