InVision at 2013 CCW in Berlin: Cloud-based WFM and E-Learning Programme for Contact Centres

As a sponsor of CCW, InVision is once again taking part in Europe’s biggest international trade show for call centre management with the largest exhibition stand (stand E4/F3) in hall 4. The workforce management specialist will present an entirely new booth concept. Parallel to its multi-award winning workforce management (WFM) solution InVision WFM, the latest developments for the injixo WFM cloud solution will be presented, as well as the fully reissued e-learning programme of The Call Center School, an InVision brand.

At this year’s CCW, InVision will debut the extensively updated release of The Call Center School’s e-learning programme in English. A German version will also be introduced to the market in the course of this year. Visitors to CCW will have the opportunity to take a look at the first German “Frontline Fundamentals” e-learning courses and e-books at the InVision stand. These learning offerings have been localised from the US market-leading training materials provided by The Call Center School, and are tailored to the requirements of the German contact centre market.

On 26th February 2013, from 2:45 pm to 3.30 pm in the ‘Messeforum’ in hall 4, Andreas Bopp, Vice President Sales CEE, will present the advantages of moving from traditional staff scheduling – either based on spreadsheets or by using an on-premise based WFM software – to the cloud-based solution injixo WFM. injixo WFM is also the main topic of InVision’s brief presentations at the ‘TeleTalk-Demoforum’ in hall 2.1, which will take place on 26th February at 1:40 pm, 27th February at 12.20 pm and 28th February at 10 am. Additionally, visitors of the ‘LiveCallCenterby HCD‘ in hall 5 can experience, with examples from day-to-day work, how planners can easily create staff schedules while achieving maximum efficiency with the help of injixo WFM.

Visit InVision at 2013 CCW:

  • Where: Hall 4, stand E4/F3 and in the LiveCallCenterby HCD, Estrel Convention Center Berlin (Sonnenallee 225, Berlin, Germany)
  • When: 26th - 28th February 2013, 9am – 6pm