German Conference “Erfolgreiches Callcenter 2011” – Staff Scheduling with injixo WFM by InVision

InVision Software, a leading international provider of cloud-based workforce management (WFM) solutions, will present at this year’s “Erfolgreiches Callcenter”, a German industry event, how contact centres can concurrently realise optimisation and cost flexibility for their workforce management with the help of the cloud solution injixo WFM. For the fifth consecutive year, the conference takes place on November 8th, 2011, at the Congress Park Hanau in Germany. Offering different panel presentations and expert discussions, the event will provide fresh impetus for the operation and strategic direction of contact centres.

Due to cost restraints, many small and medium-sized service centres often decide against purchasing a professional software solution for an efficient staff scheduling of its agents. As well as paying for the required software licences, companies often need to buy new hardware and additional storage capacity, plus the implementation of a new system can tie up many employee resources. Alternatively, staff planning is handled manually, in many cases supported by simple spreadsheets. But this approach is extremely error-prone and does not take into account the actual demand. This results in a poor customer service experience that needs to be improved, and it leads to dissatisfied and unmotivated employees.

With the injixo WFM cloud offering, contact centres can now also use InVision’s multi-award-winning workforce management solution without having to invest in expensive hardware and software in advance. injixo WFM offers all workforce management functions from as little as £9 per agent per month. The cloud solution can be used via internet access, and is now available without a lengthy introductory process. injixo WFM supports the optimised coverage of employee requirements by the automated creation of shift schedules. The solution includes the entire process of workforce management – from forecasting demand via personnel deployment planning and optimisation through intraday management.

InVision Software at the German industry event “Erfolgreiches Callcenter 2011”:

  • Where: Congress Park Hanau, Schloßplatz 1, 63450 Hanau (Germany)
  • When: November 8th, 2011, 9.30am – 5pm