Frost & Sullivan Honours InVision for Its Competitive Strategy Leadership in APO

InVision Software, a world-leading supplier of enterprise-wide workforce management solutions, received the 2008 EMEA Agent Performance Optimisation (APO) Competitive Strategy Leadership Award of Frost & Sullivan. The analyst firm recognises the striking success of InVision in leveraging its advanced technology and regional expertise to seize a significant chunk of the EMEA workforce management software market, including some very high profile large-installation customers.

“InVision has demonstrated mastery of the European market for workforce management software by concentrating on its unique strengths: diverse language and software localisation capabilities,” notes Keith Dawson, Frost & Sullivan Principal Analyst, Contact Centres. “InVision has been both market savvy and technologically innovative, emphasizing the flexible, browser-based nature of its software at a time when companies in EMEA are looking for ease of use and deployment. InVision has not allowed itself to be painted into a ‘niche’ corner by larger competitors; the company’s strategy for growth, which bucks the trend towards consolidation and suite-building in contact centre software, has immense potential.”

“The Frost & Sullivan award confirms our leading position in technology, innovation and go-to-market strategy,” said Peter Bollenbeck, CEO of InVision Software. “The open architecture of our solution InVision Enterprise WFM offers user interfaces to all industry specific applications for seamless integration in existing IT environments as well as the ability to customise the system. This is particularly important to our overall goals as we are rapidly moving to bring our workforce management system to executives and professionals in non-contact-centre contexts.”

InVision has fashioned a two-tier strategy: On the one hand, the company has built a best-of-breed tool that meets the increasing needs of contact centres for advanced scheduling; and on the other, a system that is adaptable, flexible and moves beyond the niche that many of its competitors occupy. This has positioned InVision to successfully resist the trend towards consolidation and suite-building that has been moving through the APO marketplace in both EMEA and North America.