“Customer Management 2009”: Demand-Oriented Staff Scheduling with InVision Software

At this year’s Italian trade conference “Customer Management 2009“, InVision Software, one of the leading international providers of enterprise-wide workforce management solutions, will show how demand-oriented agent scheduling increases service levels and revenues. Furthermore, InVision will present the successful implementation of its software InVision Enterprise WFM at Mondial Assistance Italy. The annual congress takes place for the third time and discusses customer-management-related topics on October 28th and 29th, 2009, at the Atahotel Executive, Milan. The topics will be presented in five different sections: Call Centre and Contact Centre, Multi-Channel and Customer Care, Geomarketing and Customer Base, Helpdesk as well as CRM Strategies and Processes.

The congress is an active contact platform and aims at giving new impetus in customer management. The main focus of the event is on exchanging knowledge and ideas as well as presenting best-practices in the five sections mentioned above. At the InVision Software booth, visitors have the opportunity to discuss with workforce management experts, finding solutions for demand-oriented agent scheduling to meet the individual challenges in their call centres.

On the first day of the event, InVision and its customer Mondial Assistance Italy will present the successful and optimised agent scheduling in the contact centres of the travel insurance company. In their presentation „Workforce Management: The Solution for the Contact Centre of the Future“, Lorenzo Campagnari, Responsible for Planning and Controlling at Mondial Assistance Italy, and Michele Federici, General Manager at InVision Software Italy, will show how the web-based, modular system InVision Enterprise WFM supports the entire process of demand-oriented workforce management – from forecasting, scheduling and optimisation, to integrated time management, monitoring and controlling.

Visit InVision Software at “Customer Management 2009“: 

  • Wednesday, October 28th, 2009 (9.00 a.m. to 5.00 p.m.)
  • Thursday, October 29th, 2009 (9.00 a.m. to 4.00 p.m.)
  • Atahotel Executive, Milan

Wednesday, October 28th, 2009, 11.30 a.m. to 12.00 p.m.:

  • “Workforce Management: The Solution for the Contact Centre of the Future“,
  • presented by Lorenzo Campagnari, Responsible for Planning and Controlling at Mondial Assistance Italy, and Michele Federici, General Manager at InVision Software Italy